Publication is a central factor in the information life cycle: That's why we not only take care of the creation, but also the distribution of content. And in all media formats, whether in print or digital.
There are many reasons why paper output of user information is still required: legal requirements, customer request – but sometimes paper is simply the best way to provide information to users within the application context.
With our own high-performance digital printers, we take over the production of the print media, in addition to creating the content as part of Business Process Outsourcing – and, if desired, also the delivery to your end customers. We can also organise the production of high-quality print products for you.
From classic online help to in-app documentation: Thanks to digital formats, user information has become a product component with high added value.
Within software documentation, this is already considered standard practice. But digital media are also being used more and more in other technical areas, such as mechanical engineering. A tight coordination of the information creation and application development is indispensable.
We create technical editorial concepts, create the appropriate content and implement it all for you.
The linking of information is an essential component of Smart Information. This involves linking information with the product, with usage situations and with other information. The aim is to output information quickly, purposefully, proactively and user-specifically.
One challenge is to make the potentially increasing number of interconnections both manageable and maintainable. Based on specially-developed methods, we work together with our customers to develop individual concepts for information linkage and ensure that this interconnectedness also meets future requirements.
A new software category is currently being created for the demand-based provision of information to users: the "Content Delivery Portal". This is a web service that collects content from various sources, links it and makes it available to the user.
The information is organised with the help of metadata, so that the retrieval of situationally-helpful (i.e. context-sensitive) information for the user by searching and filtering is just as possible as the proactive availability of the information.
kothes is intensively involved in the design, population, and the operation of Content Delivery Platforms and is a pioneer in this field. Last but not least, our smart space is an application-specific example of Content Delivery.
We help you design mobile documentation and develop whatever is needed to make your content mobile, from simple prototypes to enterprise apps. Because on mobile devices, your users have a real alternative to printed documentation. And it's about much more than just an e-book or an app that displays HTML content: the practical use of cameras, GPS sensors or fingerprint scanners make it possible to provide information with pinpoint accuracy.
Mobile documentation thus offers real added value and meets the needs of the user much better than classic documentation can.
Information Push – mobile documentation makes it possible: The aim is to bring the information to the user precisely when he or she needs it, without having to actively search for it. Information Push blurs the boundaries between product and product information. In the best case, the user does not even notice that he or she has been "informed", as the information supports his or her actions in a natural way.
A supporting concept is essential for the implementation of Information Push. The development and editorial staffs must work together intensively here, because information and product are no longer separate, but form a unit, which of course must always fit together. We support you in the implementation of such concepts and carry out technical editorial work in close coordination with your development department.
"Augmented Reality" refers to the overlaying of the camera image of a real object with supplementary images and information: The information can then be called up simply by tapping on components in the camera image. In addition, it is also possible to display animated action sequences that guide the user step-by-step to the correct result: a completely new form of technical documentation.
Augmented Reality is not only appropriate for user information. There are also numerous possibilities for its application within Sales and Marketing, with which you can both impress and inspire your customers.
Our services include the conception of augmented reality scenarios, their technical editorial implementation, and the preparation of 3D models.
Electronic catalogue systems enable customers and their own service organisations to find the required spare parts on the basis of serial numbers, parts lists and illustrations, and to order them via a shopping basket function. The process steps for the production of a spare parts catalog can be largely automated. We support our customers in the introduction of such systems. The implementation can then be carried out by our IT experts, who work closely with our customers' IT departments if required, in order to make the linking of systems as streamlined and stable as possible.
Ideally, the user cannot only view and order spare parts data, but also be able to jump directly to additional information. We have the concepts and solutions to create such a link at a reasonable effort and thus, we create significant added value.